Privacy Policy

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Skin Health Clinics (a trading name of Kanaiya Investments Ltd, Company Number respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you interact with us online, in person, or through our services.

Skin Health Clinics is operated by Kanaiya Investments Ltd, located at:

Unit 1 Underwood Court
Elm Tree Avenue, Leicester, LE3 8SG
Phone: 0116 2982599
Email: info@skinhealthclinics.uk
Website: www.skinhealthclinics.uk
 

We offer aesthetic and skincare services including Laser Hair Removal, Hydrafacial, Microneedling, and BioRePeel treatments.

We may collect and process the following types of personal data:

• Identity Data – Full name, date of birth, gender
   
• Contact Data – Email address, phone number, address
   
• Medical/Consultation Data – Skin conditions, allergies, treatment history (digitally collected)
   
• Transactional Data – Payment and billing details (via GoCardless)
   
• Technical Data – IP address, browser type, device information
   
• Usage Data – Interactions with our website, pages visited
   
• Marketing & Communication Preferences – Your opt-in/out choices
   

We collect personal information when you:

• Book an appointment via Cliniko
   
• Complete a digital consultation form
   
• Visit our website and accept cookies
   
• Communicate with us via email, SMS, or phone
   
• Sign up for marketing updates or offers
   

We collect and process data for the following purposes:

• To manage your appointments and deliver treatments
   
• For health and safety purposes related to skin services
   
• To send appointment confirmations and reminders
   
• To process payments securely
   
• To send you updates, offers, and marketing (with your consent)
   
• To improve our website and services
   

We may use your information to send promotional offers, updates, and clinic news via email or SMS through our marketing platform, Cliniko, only if you have opted in. You can opt out at any time by clicking "unsubscribe" or contacting us directly.

Our website uses cookies and tracking technologies (including Google Analytics and Meta Pixel) to understand website traffic, improve user experience, and deliver targeted advertising.

You can manage your cookie preferences through your browser settings.

We do not sell your data. We only share personal data with trusted third parties to support service delivery, such as:

• Cliniko – for booking management and digital forms
   
• GoCardless – for processing secure payments
   
• Marketing tools – for email/SMS campaigns (via Cliniko)
   
• Website analytics providers – for website tracking and performance insights
   

All providers adhere to strict confidentiality and data protection obligations.

We have implemented appropriate security measures (digital and physical) to prevent your data from being lost, misused, accessed in an unauthorised way, altered, or disclosed. Access to your information is restricted to staff and partners who need it for service delivery.

Under UK GDPR, you have the right to:

• Request access to your personal data
   
• Request correction or deletion of your data
   
• Object to processing or request restriction
   
• Withdraw consent at any time (e.g., unsubscribe from marketing)
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

To exercise your rights, contact us at info@skinhealthclinics.uk.

We retain your data only as long as necessary for the purpose it was collected, including to comply with legal or regulatory obligations. Consultation and health records may be stored securely for up to 7 years, in line with industry standards.

We may update this policy from time to time. The latest version will always be posted on our website. Please review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: info@skinhealthclinics.uk
Phone: 0116 2982599